All workshops detailed below are free to attend for conference delegates and exhibition visitors. There is no need to register for individual sessions but please pre-register
to visit the exhibition for free.
Wednesday 18 September 2013
13:00 – 13:45
Keep Britain Tidy Neighbourhood Award
The new Keep Britain Tidy Neighbourhood Award recognises and promotes the very best social housing providers against clean, safe and green neighbourhood criteria. Working with the sector we have revised and modernised criteria and improved further benefits for participants, including free Membership of the Keep Britain Tidy professional Network.
Liz Moss Business Development Manager, Keep Britain Tidy
Shelley Richardson Assessor, Keep Britain Tidy
14:00 – 14:45
Commercialisation in Social Housing
Commercialisation in Social Housing is a well debated topic with an equal number of supporters and objectors. This workshop will explore the issues in the debate based on some market research conducted by PfH, Affinity Sutton and University of Liverpool. Topics include:
- What are the drivers for a more commercial approach?
- Can commercialisation and social value co-exist?
- What role can the procurement function play in commercialisation?
Director of Operations, Procurement for Housing
15:00 – 15:45
Managing Data Protection Risk from the top down
Data protection specialist Mandy Webster offers some top tips on managing data protection compliance. We will investigate top down management of compliance risk to give you control and confidence whatever your audience – prospects, consumers, clients, business partners or regulators.
Mandy Webster Director, Data Protection Consulting Limited
16:00 – 16:45
How effective procurement supports housing associations to be more agile, focused and innovative
Orbit’s approach to procurement has saved £10m over the past 5 years. Yet the team has just launched a new strategy to completely alter the way it delivers procurement services to become more agile, focused and innovative. Discover how your organisation can improve its approach to procurement by more innovative ways of delivering procurement services including effective supplier management.
Gary Stephens Procurement Director, Service Matters and Orbit Group
Thursday 19 September 2013
09:00 – 09:45
Deposits, disputes, and damages
Are you expanding into the private rented sector? If so, protecting your tenants’ deposits is a top priority. By law, most deposits must be protected against loss or misuse in a government approved scheme, giving access to a free dispute resolution service as an alternative to going to court. Landlords who fail to protect deposits can face strict penalties - TDS’s seminar gives crucial information on protecting deposits, following the law, and the benefits it has brought to the private landlords and tenants so far. TDS is a not for profit scheme approved by the Department for Communities and Local Government.
John King Member Relations Manager, Tenancy Deposit Scheme
10:00 – 10:45
Help tackle financial exclusion – at no cost. Join the Rental Exchange today
Many tenants have information gaps in their credit history, preventing access to affordable credit. By sharing data, you can help people take control of their futures by giving them access to more affordable mainstream services and become more financially independent. The Rental Exchange securely holds rental payment information to help tenants build their credit files.
Sarah Forster Deputy CEO, Big Issue Invest
11:00 – 11:45
Successful Income management in the face of Welfare Reforms
How Watford Community Housing Trust is continuing to reduce arrears and increase the capability of its team, ready for Universal Credit.
Mike Mc Donald Watford Community Housing Trust
Andrew Schofield Lean Housing Solutions
12:00 – 12:45
Innovative approaches for managing conflict and personal safety risks in the Housing sector
Bill Fox, Chairman of conflict management specialists Maybo will consider the impact of welfare reforms on the levels of conflict your colleagues experience when supporting tenants in difficult circumstances. He will consider:
- Successful violence reduction strategies
- Recognising and avoiding costly and ineffective control measures
- Is your training 'fit for purpose'
- A positive, non-adversarial approach to supporting tenants and service users
- Getting better outcomes and value through a blended learning approach
13:00 – 13:45
Customer First: Improving right first time customer services using lean process improvement and cultural engagement
Discover how Orbit Group are improving right first time customer experience to deliver value and efficiency savings by focusing on the following areas:
- Process improvement
- Cost reduction
Customer Service Development, Orbit GroupJulian Beaney
Business Services Director, Orbit Group
14:00 – 14:45
Recycling for refuse: Housing providers go green to bridge the digital divide
Hear presentations on how social enterprise, REPC Ltd: Partnered with Obit Housing to refurbish surplus computers for reuse by tenants; with Optima Community Association to provide computer suites and training for sheltered scheme residents; with Walsall Housing Group to re-distribute equipment from office decants to local charities; and REPC’s innovative research incorporating housing waste streams into ceramics and sculpture.
Bevil Williams Managing Director, REPC
Helen Kendrick Orbit Housing Group
Steve Davis Walsall Housing Group (WHG)
Sid Turner Art from Waste Ceramicist, REPC
15:00 – 15:45
Journey to Impact - approaches to measuring social impact
Come along and hear from a key sector expert and author about the different approaches to measuring social impact, and the principles needed to undertake and embed such measurement. Find out which methods work best for different types of project, and how to demonstrate initiatives are really making a difference. Attendees will all receive a free copy of the recent HouseMark/Midland Heart publication Journey to Impact by Steve Russell.
Steve Russell Research Manager, Midland Heart and author of joint HouseMark/Midland Heart publication
Samantha McGrady Chief Operating Officer, HouseMark
16:00 – 16:45
Resident Reward - 'Nudge Theory' in action
As organisational development practitioners we have a track record of helping organisations align employee behaviour with strategic goals. Given the challenge of welfare reform we are pleased to offer this workshop focused on influencing resident behaviour. This is a case study of a resident reward scheme as an example of 'Nudge Theory’. The scheme was developed in The Netherlands for Dutch housing associations and applied in a UK housing association. The workshop will explain the benefits of the scheme in changing resident behaviour in managing their tenancies.
Stewart Fergusson Associate, Central Consultancy and Training
Reggie Wolff Chief Executive, ProLiving Netherlands
Friday 20 September 2013
09:00 - 09:45
Delivering social value - at what cost?
Do you want to prove the social impact your investment in your housing stock has had for your residents and communities? Frustrated by repeated failure to monitor and report financial savings and social value in your biggest contracts? Then this workshop may be for you.
Sarah Parr Head of Consultancy and Pre-Sales, Valueworks
Sarah Edwards Category Management Director, Valueworks
Alice Jones Housing Impact Consultant, Impact Consulting
10:00 – 10:45
Property Guardian Schemes: socially responsible, cost-effective protection for voids
Ad Hoc is Europe's leading vacant property protection specialist, with 10 offices across the UK. We keep commercial and residential buildings safe and secure by installing our vetted Property Guardians, who are local working people, to live in them until they are needed again. Property Guardians prevent squatting, theft and further criminality. This is a proven and effective way to protect any property and can save you up to 80% on security costs. We also provide a rates mitigation service, helping property owners save on rates as an interim solution before sale or lease.
Darren Tubb Branch Manager, Birmingham and the Midlands, Ad Hoc Property Management
11:00 - 11:45
Safety in Numbers
David is Fellow of the Arboricultural Association, has had many articles published and is the arboricultural expert consultant in Channel 4’s ‘Help! My House is Falling Down’ series. David will present on how the Quantified Tree Risk Assessment system allows users to assess and quantify the risk of harm from trees and reduce the costs of unnecessary tree works.
David Evans Principal Consultant, The Arbor Centre